Returns & Exchanges

-Raise a customer service request via WhatsApp within one day of receiving the request, attaching a copy of the electronic invoice in your account on the site or that you received on your e-mail.

- Note: Returns are allowed within 48 hours from the date of purchase with the need to provide the purchase invoice The period allowed for return is 2 days (48 hours) from the date the customer receives the order only in the event of a defect by us in the received piece, provided that the defects are clearly depicted.

- The product must be in its original condition unworn or washed and not used, and all labels affixed to it are not removed and not damaged and must be wrapped in the original packaging.
- If an order is returned attached to it (gift, free product or voucher), all products will be returned.

-Once the order to be returned is received and checked, we will send you a message via WhatsApp on the same number registered on the order to let you know that we have received the returned item.

-We will also notify you of the approval or refusal of your refund.

- If your order is approved, the refund will be processed and added to your cart.

-When ordering in customized sizes provided by the customer, please make sure of all the details and sizes, because in the event of receiving the order and starting implementation, SHADES N BLACK disclaims all responsibility in the event that the customer is not satisfied with the final result of the request.
The order will not be returned so please make sure of all sizes and details before ordering.

PRIVACY POLICY

SHADES N BLACK